Lost your licence key?

Enter the address you bought with and we'll email your key again.

If you paid with Apple Pay, this may not be the address you expect. Try both.

Contact support

Confirm your purchase and we'll get back to you by email.

Right-click WhatCable in the menu bar, then click Licence to find your key.

Common questions

I lost my licence key (or never received one)
Use the form at the top of this page: enter the address you bought with and we'll email the key straight back. Worth checking your spam folder too, and note that an Apple Pay purchase may have used a different address than you expect. If none of that works, or you've bought more than once and need an older key, switch the contact form to "Transaction ID" and paste your Stripe receipt number or payment ID.
My key isn't working
Make sure you're pasting the full key including the dashes (e.g. XXXX-XXXX-XXXX-XXXX). Right-click WhatCable in the menu bar, click Licence, and paste it there. If it still fails, your Mac might be offline. WhatCable validates the key once on activation and needs an internet connection for that first check.
Can I move my key to a new Mac?
Your key works on up to 2 Macs at a time. If you've replaced a machine and hit the device limit, get in touch using the form above and we'll reset it for you.
Can I get a refund?
Yes. If WhatCable Pro isn't working for you, contact us within 14 days of purchase and we'll refund you, no questions asked.